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Sydney case

times   2015-04-08
I received Mr. Dave’s inquiry on 3th Dec 2014,Hi comes from France He wrote me below message :
Dear Sydney Song,
Good day,can you send me your price list for sport camera ? 

Best regards! 
Mr.Dave 

I reply his E-mail immediately as below:
Dear Dave: 
It’s my pleasure to received your inquiry.
Here is Sydney from CST,Only one manufacturer focus on high-definition sport cameras imaging sport cameras.Have you do sport camera business before ,where is your target market ?Our key product is  high-definition sport cameras others are wifi sport cameras,underwater sport cameras . If i send you all price , maybe you will be hard to make a decision ,so please tell me your target market and requirements , i will recommend the suitable one to you!

Best regards!
Sydney Song

Two days pass way, there is no reply from him,when i just want to give him a call. I receive his second E-mail.

 Dear Sydney:
   Thank you for your reply!
   I just want to take this line into my business,as the market trend, wifi sport cameras are very hot, maybe you can send me these models !
   For price please recommend me the middle end, as i know, for cheap price the price is very bad, i don’t want to sale bad quality yo my clients!

Best regards! 
Mr.Dave

I saw his E-mail on weekend, i don’t have computer in hand, i can’t reply his E-mail in time. Maybe he need the sport cameras in urgent, He wrote me E-mail on Monday again to check whether i receive his message! I reply his E-mail on Monday.

Dear Dave:

  Sorry for the late reply during weekend,For your situations, i recommend you our  AT-06F wifi sport camera ,main features:

Fob Shenzhen:$42usd /pc for sample order
Warranty:12 moths 
Shipping date:2-8 working days 

Any questions please feel free to contact me!

 Looking forward to your early reply!

Best regards!
Sydney Song

He reply me as follow:

Dear Sydney :
can  you send me a billing order for one AT-06F ?such as 50 pcs for quality test.

Waiting for your early reply, ;- )!

Regards!

His E-mail make me very happy, but i know we just talking about the price, if i want to get through the deal, i need to be more patient and highlight our advantages to him.  
 
I reply his E-mail as follow;

Dear Dave:
   For thanks to you to  do business with us first time, we offer you special discount for 50 pcs AT-06F high-definition sport camera .
   Fob shenzhen:$40 usd/pcs 
   Shipping date:3 days after payment Arrivals.
   We have seven colors for this camera:black,white,golden,red,silver,blue and yellow,what color do you like ?
  Our payment terms: Western Union, Paypal,T/T,L/C ,please tell me which is yours
 Every camera was full inspection with TF/SD card before ship our, we promise send you qualified cameras.Please don’t worry about the safety do business with us, you can make a reputation survey and bank investigation . What’s more, we have cooperated with ThOMSON in Australia , HYUNDAI .This can improve that we are good supplier!

Looking forward to your early reply!

Best regards!
Sydney

Final we get through the deal with Mr.Dave,his paid by T/T.Once his payment arrival in our account, i write him E-mail tell him all the process of his order. When we ship out i sent him tracking number .After he receive his order, i ask him is there any problems with his order and care about his sales.I keep in touch Mr.Dave all the time, he is very busy, sometimes can’t reply me in time. But when he has good news he always share with me!

One months later he place another order with us for 1K pcs sport cameras with OEM requirements . We have a good cooperation relationship.

 From my story i believe you must know why Mr.Dave will choose us. Because we are giving you our best service to you all the time!

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